products
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Orders
- How do I check the status of my order?
- Why has my order been cancelled?
- Which payment methods do you accept?
- Where can I find my order number?
- How do I cancel or amend my order?
- Do I need an account to buy something in the online shop?
- How do I know if my order is processed?
- What should I do if I received the wrong item?
- Can my delivery address be different from my billing address?
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Delivery
- Where does mizuno ship from?
- How long does mizuno take to ship?
- There has been a delay in my shipment. What do I do?
- What are the shipping cost?
- What should I do if I have not received my package?
- What countries does Mizuno ship to?
- Can I plan a new delivery time if I was not at home during the delivery of my order?
- When can I receive my order after receiving the confirmation email?
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Returns
- What are the instructions and conditions to return my order?
- What does it cost to return my order?
- How long does it take before I receive the refund of my returned order?
- The retailer refuses to help with a warranty case, who can I turn to?
- How can I exchange my order?
- Will you refund the shipping costs if I return my order?
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Products
- Are all the product from the online shop available in your stores?
- What is the warranty on my product?
- Do you have waterproof shoes?
- DO YOU HAVE VEGAN SHOES?
- Where can I get Mizuno rowing or swim gear?
- Do you have any wide or extra wide shoes (2e or 4e) in your shoe range?
- I am excited for a new product of Mizuno. When is it coming out?
- Do you have shoes with EVA soles?
- I see Mizuno products that are sold on other websites, but I can't find them on here. What should I do?
- Stores
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Contact Us
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Club Mizuno Loyalty Program
- How do I earn points?
- When will my points be reflected?
- Who is eligible to join?
- Do purchases from retailers count towards my loyalty membership?
- I’ve made purchases on my account in the past, do I earn points?
- I have already signed up for an account. Am I a loyalty member right away?
- Can Mizuno terminate my membership?
- Can I have multiple memberships?
- How do I terminate my membership?
- What is the Club Mizuno Loyalty Program?
- How do I join Club Mizuno?
- Can I transfer my points or redeem them for cash?
- What happens to my points if my membership is terminated?
- How does Mizuno use my personal data?
- Do my points expire?
- How can I check my points balance?
- Sizes & Fit
Products
The majority of the stores offers a selection of the Mizuno collections and not the entire collection. Contact the stores for more information on what they offer exactly. Find the nearest retailer using the store finder.
You can find information about the warranty on your Mizuno products in our Terms and Conditions.
Yes we do. Currently we have the Wave Rider GTX, Wave Daichi GTX and Wave Ibuki GTX. GTX stands for Goretex technology which offers water resistance to our shoes.
Yes we do. We are proud to announce that our entire running footwear range is now 100% vegan friendly. Customers can pick any shoe from our extensive running range, with certainty that the products do not contain any form of animal-derived materials. Most importantly this means that no animals were harmed during the creation of our running shoes. For products from other categories, you can use the vegan filter option on our category pages.
You can find swimming gear under the all sports category. We currently do not sell rowing gear on our European website.
No, we do not currently sell extra wide (2E and 4E) shoes on our European website.
New products are announced via a newsletter to our Mizuno club members. So join the club and be the first one to know when products are released.
Many of our models use some sort of EVA material for the midsole. The following shoe models have EVA based midsoles:
Wave Rider, Wave Inspire, Wave Sky, Wave Horizon, Wave Skyrise, Wave Ultima, Wave Prodigy, Wave Stream, Wave Revolt.
There are some items that are uniquely sold in specific markets or with specific retailers. Just to be sure, we highly recommend you to contact our Customer service team via this email address: service-eu@mizuno.eu
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