Help & FAQs

Shipping and Delivery
Returns & Exchanges
FAQ

SHIPPING INFORMATION

Mizuno currently offers free shipping for orders over €75 and free returns worldwide.

INTERNATIONAL ORDERS

You may be charged import duties by your country. Please note that we are not responsible for those charges, nor can we predict if your order will be subject to import duties. Please consult your local customs office for more information. All orders are shipped from our warehouse in Grace-Hollogne in Belgium.

DELIVERY TIME

We strive to pack and ship your order as soon as possible. Standard delivery time is 2-4 business days. Expedited (Express) delivery time is 1-2 business days. Delays in shipping may occur due to customs processing in some countries.

Mizuno currently offers free returns worldwide. Please take care of the return sticker that will give you free return, in case you need to return items in your order.

  • You have the right to return items within 30 days for a refund. Items must be in unused condition, with tags attached. Please ship with a secure packing with the return form enclosed.
  • After we receive your package, your refund will be processed within 7 business days and credited back to your original form of payment.
  • If you would like to change size or color, please return the product to us and we will refund the amount back to your card. You may place a new order when you wish to.
  • Products purchased with discount in a campaign period can be returned for a refund, but not exchanged.

RETURN INSTRUCTIONS

Enclose the return note with your parcel and return via UPS. Use the return sticker to get free return. Return address: Mizuno Returns Rue Louise Blèriot 5 Zoning Industriel Liège Logistics Grace-Hollogne, Liège 4460 Belgium

How long does delivery take and what are the shipping costs?

We strive to pack and ship your order as soon as possible. The time it takes for your order to be delivered depends on your delivery address and the delivery method that you have chosen. During promotion periods or holidays delivery can take a little longer than usual. Delays in shipping may also occur due to customs processing in some countries. 

Delivery time
Standard delivery: 2-3 business days
Express delivery: 1-2 business days

Shipping costs
Standard delivery: For orders under €75 shipping costs are €4,95 and for orders over €75 shipping is free. 
Express delivery: Shipping costs for all orders are €9,95

When are the shipping costs for my order free of charge?
For orders over €75 and with a standard delivery method (2-3 business days) shipping is free. For orders under €75 with the standard delivery method shipping costs are €4,95.

Where do you deliver to?

We deliver your order worldwide.

How do I check the status of my order?

If you order with an account you can check the status of your order in your online account. Regardless of whether you order with an account, you will receive a despatch confirmation email with a tracking link from the carrier once your order has been shipped.

What should I do if I have not received my package?

If you have not received your package while the carrier tracking indicates that the package has been deliverd, it has most likely been delivered to one of your neighboors' address. Check the tracker to determine to which address the package has been deliverd. If the package has not been delivered to the address as indicated by the tracker, contact the carrier's customer service.

Can I plan a new delivery time if I was not at home during the delivery of my order?

If you were unable to take receipt of your order at the time of your delivery, your order will be delivered to the closest pick up point of the assigned carrier. A note will be left at your door notifying you that the delivery was attempted and about what will happen to your order next. It may be possible to rearrange your delivery by contacting the carrier following the first failed delivery attempt.

How do I track my order?

If you order with an account you can check the status of your order in your online account. Regardless of whether you order with an account, you will receive a despatch confirmation email with a tracking link from the carrier once your order has been shipped.

How do I return my order?

Enclose the return form with your parcel and return via UPS. Use the return label to get free return. Both the return form and the return label came with your order.

Return address
Mizuno Returns
Rue Louise Blèriot 5, Zoning Industriel Liège Logistics
4460 Grace-Hollogne
Belgium

What does it cost to return my order?

We offer free returns worldwide. Please use the return label that came with your order to ensure free return.

What are the conditions for returning my order?

Enclose the return form with your parcel and return via UPS. Use the return label to get free return. Both the return form and the return label came with your order. 

You have the right to return items within 30 days for a refund. Items must be in unused condition, with tags attached. Please securely ship the products with the return form enclosed.

Products purchased with discount in a campaign period can be returned for a refund, but not exchanged.

If you would like to change size or color, please return the product to us and we will refund the amount back to your card using your original form of payment. You may place a new order when you wish to.

How long does it take before I receive the refund of my returned order?

After we receive your package, your refund will be processed within 7 business days and credited back to your original form of payment.

How can I exchange my order?

If you would like to change the size, color or the product, please return the product to us and we will refund the amount back to your card using your original form of payment. You may place a new order for the desired size, color or product when you wish to.

Will you refund the shipping costs if I return my order?

All returns are free provided that you use the returns label included in the parcel. If you wish to return all of the items you have ordered using the free returns label we will refund your original shipping costs. If you choose to keep part of your order and you have incurred shipping costs this will not be refunded.

Why has my order been cancelled?

We are sorry to hear that your order has been cancelled. It is difficult to determine why this has happend, as this can differ per order. We advice you to place the order again. We will reimburse you the amount of the cancelled order within 7 business days. 

Where is my order now?

If you order with an account you can check the status of your order in your online account. Regardless of whether you order with an account, you will receive a despatch confirmation email with a tracking link from the carrier once your order has been shipped.

What payment methods do you accept?

We offer the following payment methods: Visa/Mastercard, iDeal, Paypal and Klarna.

Extra information about Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you payment via invoice as payment method. The payment period is 14 days from shipment of the goods or tickets/availability date of the service. Payment is to be made to Klarna. Please be aware that Invoice is only available for consumers and that the use requires a positive credit assessment. The complete terms and conditions you can find here.
Klarna reviews and evaluates the data you provided and in case of legitimate interest performs a data exchange with other companies and credit rating agencies. Your personal data will be processed in accordance with applicable data protection law as described in Klarnas privacy statement

Where can I find my order number?

You can find the order number in your online account. If you ordered without an account (as guest), you can find the order number in the confirmation email that you received after placing your order. 

How do I cancel or amend my order?

Whilst the Customer Care Team will always attempt to cancel your order for you and prevent despatch of the products, this may not be possible due to the speed with which orders are processed. Once you have received your despatch confirmation email, it will be too late to prevent your order from being sent to you.

If you would like to cancel your order before you have received your despatch confirmation email, you must contac the Customer Care Team as soon as possible by filling in the contact form or by phone (0800 00 07 690). 

If the Customer Care Team is unable to cancel your order and the products are despatched to you, you have the option to refuse the delivery, in which case the products will be returned to the Mizuno online store, or accept the delivery and make a return using the free returns label provided. Unfortunately we are unable to amend orders once they have been placed. 

When can I receive my order after receiving the confirmation email?

We strive to pack and ship your order as soon as possible. The time it takes for you order to be delivered depends on your delivery address and the delivery method that you have chosen. During promotion periods or holidays delivery can take a little longer than normal. Delays in shipping may also occur due to customs processing in some countries. 

Delivery time
Standard delivery: 2-3 business days
Express delivery: 1-2 business days

Do I need an account to buy something in the online shop?

You do not need an account to place an order, you can also do this as guest. However, there are advantages to creating an account. For instance, you do not have to enter your contact details again the next time you want to order and you can check the status of your order in your online account. 

How do I know if my order is processed?

Once your order has been processed you will receive a confirmation email. If you ordered with an account you will also be able to check the status of your order in your online account. In case you landed on the confirmation page after placing your order, but you have not yet received a confirmation email and/or you cannot find your order in your online account, you should contact the Customer Care Team with the order number as found on the confirmation page.

Can my delivery address be different from my billing address?

It is possible to enter a delivery address that is different from your billing address.

What can I do when the product that I am looking for is not in stock?

If the product that you are looking for is sold out, you can sign up for an email notification that will notify you when the product is back in stock. You can do this by clicking on the sold out size and filling in your email address.

Are all the product from the online shop available in your stores?

The majority of the stores offers a selection of the Mizuno collections and not the entire collections. Contact the stores for more information on what they offer exactly.

What is the warranty on my product?

You can find information about the warranty on your Mizuno products in article 9 of our Terms and Conditions.

Where is my nearest Mizuno store?

You can use the store finder to find the nearest store to you.