Right Of Withdrawal
Right Of Withdrawal
It's a statutory right under EU consumer law to cancel an online purchase within 14 days of receiving it, without giving any reason. On withdrawal, the contract ends and the goods are returned for a refund. It applies to all online purchases from emea.mizuno.com.
Both registered account holders and guests who checked out without an account. Registered users can start from the Orders page or the site footer; guests use the footer link.
The period is 14 days. It starts the day the customer receives the goods. For an order containing several items delivered separately, the 14 days start the day the last item is received.
There are two options:
- The "Withdraw from contract" link in the site footer, available to all customers.
- For account holders, the withdrawal option on the relevant order in the Orders page, shown only for delivered orders still inside the 14-day window.
The order number and email address are mandatory; the name is optional. On the footer form these are entered manually. On the Orders page they're pre-filled from the order record and shown as read-only, for confirmation only.
Once "Confirm withdrawal" is selected and validation passes, an on-screen confirmation appears, and an acknowledgement email is sent immediately to the order email address, recording the content, date and time of submission.
Yes. Submitting the withdrawal cancels the contract; the item is then returned within 14 days of notifying the withdrawal. The deadline is met as long as the item is sent back before day 14.
Mizuno refunds within 14 days of being notified of the withdrawal, using the same payment method used for the order, with no additional fees.
Refunds are processed once the returned goods have been received.
For more information about returns and refunds, please refer to the Returns FAQ