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Orders
- How do I check the status of my order?
- Why has my order been cancelled?
- Which payment methods do you accept?
- Where can I find my order number?
- How do I cancel or amend my order?
- Do I need an account to buy something in the online shop?
- How do I know if my order is processed?
- Can my delivery address be different from my billing address?
- What should I do if I received the wrong item?
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Delivery
- What are the shipping cost?
- Where does mizuno ship from?
- How long does mizuno take to ship?
- There has been a delay in my shipment. What do I do?
- What should I do if I have not received my package?
- What countries does Mizuno ship to?
- Can I plan a new delivery time if I was not at home during the delivery of my order?
- When can I receive my order after receiving the confirmation email?
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Returns
- What are the instructions and conditions to return my order?
- What does it cost to return my order?
- The retailer refuses to help with a warranty case, who can I turn to?
- How long does it take before I receive the refund of my returned order?
- How can I exchange my order?
- Will you refund the shipping costs if I return my order?
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Products
- Are all the product from the online shop available in your stores?
- What is the warranty on my product?
- Do you have waterproof shoes?
- DO YOU HAVE VEGAN SHOES?
- Where can I get Mizuno rowing or swim gear?
- Do you have any wide or extra wide shoes (2e or 4e) in your shoe range?
- I am excited for a new product of Mizuno. When is it coming out?
- Do you have shoes with EVA soles?
- I see Mizuno products that are sold on other websites, but I can't find them on here. What should I do?
- Stores
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Contact Us
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Club Mizuno Loyalty Program
- How does Mizuno use my personal data?
- How can I check my points balance?
- Do purchases from retailers count towards my loyalty membership?
- How do I terminate my membership?
- Who is eligible to join?
- Can I transfer my points or redeem them for cash?
- What is the Club Mizuno Loyalty Program?
- How do I earn points?
- What happens to my points if my membership is terminated?
- Can I have multiple memberships?
- How do I join Club Mizuno?
- I’ve made purchases on my account in the past, do I earn points?
- I have already signed up for an account. Am I a loyalty member right away?
- When will my points be reflected?
- Do my points expire?
- Can Mizuno terminate my membership?
- Sizes & Fit
The official Mizuno Business account is marked with a blue verification badge next to our name. Mizuno will only ever initiate contact from our official registered number.
Our WhatsApp messaging service keeps you updated on your purchases with timely notifications. You will receive:
- Order Tracking: Updates on your order shipment and processing.
- Payment Updates: Invoice and refund notifications.
- Confidentiality: Mizuno will never ask for credit card details, passwords, or sensitive personal data via WhatsApp.
- Secure Links: If you need to manage your account or payment, we will always provide a link to our secure website.
- You can stop receiving WhatsApp notifications at any time by simply replying STOP to the same number you’ve received communication on.
- For more information and to manage your settings, update your Preferences by logging in to your Account profile.
- Currently, we do not support real-time customer service queries through our WhatsApp account.
- For details on how to get in touch with our customer service team, visit our Contact Us page.
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