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- Do retailers have their own return, refund, and warranty policies?
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Orders
- How do I check the status of my order?
- Why has my order been cancelled?
- Which payment methods do you accept?
- Where can I find my order number?
- How do I cancel or amend my order?
- Do I need an account to buy something in the online shop?
- How do I know if my order is processed?
- Can my delivery address be different from my billing address?
- What should I do if I received the wrong item?
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Delivery
- What are the shipping cost?
- Where does mizuno ship from?
- How long does mizuno take to ship?
- There has been a delay in my shipment. What do I do?
- What should I do if I have not received my package?
- What countries does Mizuno ship to?
- Can I plan a new delivery time if I was not at home during the delivery of my order?
- When can I receive my order after receiving the confirmation email?
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Returns
- What are the instructions and conditions to return my order?
- What does it cost to return my order?
- The retailer refuses to help with a warranty case, who can I turn to?
- How long does it take before I receive the refund of my returned order?
- How can I exchange my order?
- Will you refund the shipping costs if I return my order?
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Products
- Are all the product from the online shop available in your stores?
- What is the warranty on my product?
- Do you have waterproof shoes?
- DO YOU HAVE VEGAN SHOES?
- Where can I get Mizuno rowing or swim gear?
- Do you have any wide or extra wide shoes (2e or 4e) in your shoe range?
- I am excited for a new product of Mizuno. When is it coming out?
- Do you have shoes with EVA soles?
- I see Mizuno products that are sold on other websites, but I can't find them on here. What should I do?
- Stores
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Contact Us
- Sizes & Fit
Stores
Besides the official website of Mizuno, our products are sold via retailers across EMEA. Please use the store finder, to locate the retailer nearest to you.
Yes. Retailers can set their own return, refund and warranty policies. Any product bought via a retailer is subject to their terms and conditions of purchase.
You can use the store finder to find the nearest store to you.
Our European head office is located in Capelle aan den IJssel, in the Netherlands, but we do have offices all over the world. If you want to know where you can buy Mizuno products, please check our store finder.
Besides the official website of Mizuno, our products are sold via retailers across EMEA. Please use the store finder, to locate the retailer nearest to you.
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