FREE SHIPPINGon orders above £45 + free returns

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  1. Home
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  3. delivery
  4. What should I do if I have not received my package?
delivery

Delivery

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Orders placed on emea.mizuno.com will be shipped from our warehouse in Europe.
We strive to pack and ship your order as soon as possible. The time it takes for your order to be delivered depends on your shipping address and the shipping method that you have chosen. During promotion periods or holidays, delivery can take a little longer than usual. Delays in shipping may also occur due to customs processing in some countries.

Delivery times
Standard delivery: 2-5 business days
Express delivery: 1-2 business days
If your shipment has been delayed we ask you to please stay patient. Delays can occur due to customs processing in some countries, or do to promotion periods/holidays. If the delay has taken more than 5 working days please get in contact with our customer care team via service-eu@mizuno.eu.
Shipping costs
Standard delivery: Free shipping for orders over £45 For orders under £45 the cost of shipping will be £4.95
Express delivery: Shipping costs for all orders are £9,95


When are the shipping costs for my order free of charge?
For orders over £45 with a standard delivery method (2-3 business days) shipping is free.
If you have not received your package while the carrier tracking indicates that the package has been delivered, it has most likely been delivered to one of your neighbors' address. Check the tracker to determine to which address the package has been delivered to. If the package has not been delivered to the address as indicated by the tracker, we recommend you contact the carrier's customer service.
We currently ship to the following countries: The United Kingdom, The Netherlands, Belgium, Germany, Austria, France, Italy and mainland Spain.
If you were unable to take receipt of your order at the time of your delivery, your order will be delivered to the closest pick up point of the assigned carrier. A note will be left at your delivery address notifying you that the delivery was attempted and about what will happen to your order next. It may be possible to rearrange your delivery by contacting the carrier following the first failed delivery attempt.
We strive to pack and ship your order as soon as possible. The time it takes for you order to be delivered depends on your shipping address and the shipping method that you have chosen. During promotion periods or holidays delivery can take a little longer than normal. Delays in shipping may also occur due to customs processing in some countries.

Delivery time
Standard delivery: 2-5 business days
Express delivery: 1-2 business days