What are the instructions and conditions to return my order?
Enclose the return form within your parcel and return the parcel via UPS. Make sure you use the return label to get a free return. Both the return form and the return label came with your order. You have the right to return items within 45 days for a refund. Items must be in unused condition, with tags attached. Please make sure you securely ship the products with the return form enclosed. Products purchased with discount in a campaign period can be returned for a refund, but can not exchanged. If you would like to change the size or color of the returned product, please return the product to us and we will refund the amount back to your original method of payment. You may place a new order in a new size and/or color when you wish to.
ADDITIONAL RETURN REQUIREMENTS FOR UK CUSTOMERS
In accordance with customs regulations, customers from the United Kingdom will have to fill out the proforma invoice for returning goods. *Not applicable for Northern Ireland.
- With your order you will have received a document detailing your purchases. This document incorporates the Return Form and a commercial invoice in 3 copies.
- You will also have received a sticky address label.
- Detach the Return Form from the bottom of the delivery document and complete it. Be sure to indicate the products you are returning and your reason for returning them.
- Securely package your completed Return Form along with the items you are returning in a suitable box. You can reuse the box your order arrived in.
- Securely attach the sticky address label to your package. If reusing packaging be sure that any previous address shown on the package is covered or removed.
- Securely attach 2 copies of the commercial invoice to your package. Take the third one with you to the access point. Do not forget to indicate the quantity of the product(s) returned, the corresponding value(s) of each product and the total value.
- Send the package from your local UPS Access Point. If you use the provided label there will be no cost. Your nearest UPS Access Point can be located here.
If, for whatever reason, you do not have the Return Form or invoice that should have been included with your products you can get a replacement form by contacting our customer support team.
What does it cost to return my order?
We offer free returns. Please use the return label that came with your order for free returns.
How long does it take before I receive the refund of my returned order?
After we receive your package, your refund will be processed within 7 business days at most and credited back to your original method of payment.
The retailer refuses to help with a warranty case, who can I turn to?
For warranty assistance, please contact our customer service at firstname.lastname@example.org. We would be happy to hear about your case and assist you as best as we can.
How can I exchange my order?
If you would like to change the size or color of the returned product, please return the product to us and we will refund the amount back to your original method of payment. You may place a new order in a new size and/or color when you wish to.
Will you refund the shipping costs if I return my order?
All returns are free provided that you use the return label included in the parcel. If you wish to return all of the items you have ordered using the free return label we will also refund your original shipping costs. If you choose to keep part of your order and have orignally incurred shipping costs for your order, these will not be refunded.