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HELP & FAQ

Delivery

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  • HOW LONG DOES DELIVERY TAKE AND WHAT ARE THE SHIPPING COSTS?

    We strive to pack and ship your order as soon as possible. The time it takes for your order to be delivered depends on your delivery address and the delivery method that you have chosen. During promotion periods or holidays, delivery can take a little longer than usual. Delays in shipping may also occur due to customs processing in some countries.

    Delivery times
    Standard delivery: 2-3 business days
    Express delivery: 1-2 business days


    Shipping costs
    Standard delivery: Free shipping for orders over €50,-.
    Express delivery: Shipping costs for all orders are €9,95.


    When are the shipping costs for my order free of charge?
    For orders over €50,- with a standard delivery method (2-3 business days) shipping is free.

  • WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY PACKAGE?

    If you have not received your package while the carrier tracking indicates that the package has been deliverd, it has most likely been delivered to one of your neighboors' address. Check the tracker to determine to which address the package has been delivered to. If the package has not been delivered to the address as indicated by the tracker, we recommend you contact the carrier's customer service.

  • WHERE DO YOU DELIVER TO?

    We currently deliver to the following countries: The United Kingdom, The Netherlands, Belgium, Germany, Austria, France, Italy and Spain.

  • CAN I PLAN A NEW DELIVERY TIME IF I WAS NOT AT HOME DURING THE DELIVERY OF MY ORDER?

    If you were unable to take receipt of your order at the time of your delivery, your order will be delivered to the closest pick up point of the assigned carrier. A note will be left at your delivery address notifying you that the delivery was attempted and about what will happen to your order next. It may be possible to rearrange your delivery by contacting the carrier following the first failed delivery attempt.

  • WHEN CAN I RECEIVE MY ORDER AFTER RECEIVING THE CONFIRMATION EMAIL?

    We strive to pack and ship your order as soon as possible. The time it takes for you order to be delivered depends on your delivery address and the delivery method that you have chosen. During promotion periods or holidays delivery can take a little longer than normal. Delays in shipping may also occur due to customs processing in some countries.

    Delivery time
    Standard delivery: 2-3 business days
    Express delivery: 1-2 business days